Privacy Policy

Yarrows: A boutique stay ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Yarrowshotels.com (the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

We collect personal information that you voluntarily provide to us when you book a stay or interact with the Site. The types of personal information we may collect include:

Contact information (such as your name, email address, phone number, and postal address)
Booking details (such as check-in and check-out dates, room preferences, and special requests)
Payment information (such as credit card details)
Communication preferences
Other information you choose to provide to us

How We Use Your Information

We may use the information we collect from you for the following purposes:

To process and manage your bookings
To communicate with you about your bookings and respond to your inquiries
To provide you with information about our services, promotions, and offers
To personalize your experience on the Site
To improve our services and enhance the user experience
To comply with legal obligations

Disclosure of Your Information

We may disclose your personal information to third parties only in the following circumstances:

To service providers who assist us in operating the Site and providing our services (e.g., payment processors, IT support providers)
To comply with legal requirements or to protect our rights and property
With your consent or at your direction

Data Security

We have implemented appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Your Choices

You may choose not to provide certain personal information, but this may limit your ability to access certain features of the Site or make bookings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on the Site.

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at yarrows.narkanda@gmail.com or call us at 9736000040.

Effective Date

This Privacy Policy is effective as of (21/04/2024) and was last updated on [24/04/2024].

Terms and Conditions

Welcome to Yarrows: A boutique stay ("Yarrows," "we," "our," or "us"). These Terms and Conditions govern your use of our website Yarrowshotels.com (the "Site") and your bookings with us. By accessing or using the Site, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use the Site or make bookings with us.

Booking and Payment

By making a booking through our Site, you represent that you are at least 18 years old and have the legal capacity to enter into a contract.
All bookings are subject to availability and confirmation by Yarrows.
You agree to provide accurate and complete information when making a booking.
Payment for your stay is due at the time of booking, unless otherwise specified. We accept payment by credit card or other methods as indicated on the Site.
In the event of any technical glitch or unforeseen circumstances resulting in a discrepancy between the booking confirmation email and the actual availability of rooms, guests are recommended to contact Yarrows: A boutique stay directly to confirm their bookings. While we strive to ensure the accuracy of all bookings and confirmation emails, in rare cases where the booking does not align with our available inventory due to technical issues or other reasons beyond our control, Yarrows reserves the complete right to dishonor the booking.

Cancellation and Refund Policy

Cancellation policies vary depending on the rate and room type selected. Please refer to the specific cancellation policy provided at the time of booking.
Any refunds will be processed in accordance with our cancellation policy.

Check-in and Check-out

Check-in time is 2:00 PM, and check-out time is 11:00 AM. Early check-in and late check-out may be available upon request and subject to availability.
You agree to comply with our check-in and check-out procedures and provide valid identification upon request.

Guest Responsibilities

You are responsible for the conduct of all guests in your party during your stay.
You agree to abide by all house rules and policies of Yarrows, including those related to noise, smoking, and pets (if applicable).

Limitation of Liability

To the extent permitted by law, Yarrows shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Site or your stay at our property.

Intellectual Property

All content on the Site, including text, images, logos, and trademarks, is the property of Yarrows or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our prior written consent.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Site after any such changes constitutes acceptance of the revised Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Rampur, Shimla, Himachal Pradesh.

If you have any questions or concerns about these Terms and Conditions, please contact us at yarrows.narkanda@gmail.com or call us at 9736000040.

Effective Date

These Terms and Conditions are effective as of [21/04/2024] and apply to all bookings made on or after this date.

Cancellation and Refund

Cancellation and Refund Policy

At Yarrows: A boutique stay, we understand that plans may change, and we strive to accommodate our guests to the best of our ability. Our cancellation and refund policy is outlined below:

Cancellation Policy:
- The cancellation policy may vary depending on the rate and room type selected at the time of booking.
- Guests are advised to carefully review the cancellation policy provided at the time of booking.
- Cancellation requests must be made directly through the booking channel used (e.g., our website, third-party booking platforms).
- Late cancellations or no-shows may result in a cancellation fee being charged. The amount of the fee will be determined based on the specific cancellation policy applicable to the booking.
Refund Policy:
- Refunds for cancellations will be processed in accordance with the applicable cancellation policy.
- Refunds, if applicable, will be issued to the original payment method used for the booking.
- Please allow a reasonable processing time for refunds to be reflected in your account.
Special Circumstances:
- In the event of extenuating circumstances (e.g., natural disasters, medical emergencies), we may consider exceptions to our standard cancellation policy. Guests are encouraged to contact us directly to discuss their situation.
- Requests for refunds outside of the standard cancellation policy will be reviewed on a case-by-case basis, and any decision regarding refunds will be made at the discretion of Yarrows management.
Modification of Booking:
- Guests may request modifications to their booking (e.g., change of dates, room type) subject to availability and any applicable fees or rate differences.
- Modification requests must be made directly through the booking channel used (e.g., our website, third-party booking platforms).
Group Bookings:
- Different cancellation and refund policies may apply to group bookings. Guests booking multiple rooms or for group events are advised to inquire about specific policies at the time of booking.

Please note that the terms of the cancellation and refund policy may be subject to change without prior notice. Guests are advised to review the applicable policy at the time of booking and to contact us directly if they have any questions or concerns.

For further assistance or inquiries regarding cancellations and refunds, please contact us at yarrows.narkanda@gmail.com or call us at 9736000040.

Effective Date

This cancellation and refund policy is effective as of [24/04/2024] and applies to all bookings made on or after this date.

Shipping and Delivery

shipping and delivery of booking vouchers and confirmation emails for Yarrows: A boutique stay:

Booking Vouchers:
- Upon completion of your booking through our website or any other booking platform, you will receive a booking confirmation email.
- The booking confirmation email serves as your voucher and includes all the relevant details of your reservation, such as the booking reference number, dates of stay, room type, and any special requests.
- Booking vouchers are provided electronically via email and are not physically shipped to guests.
Confirmation Emails:
- Confirmation emails are typically sent immediately after a booking is made and payment is processed successfully.
- If you do not receive a confirmation email within a reasonable timeframe after making a booking, please check your spam or junk folder, as it may have been filtered there by mistake.
- If you still cannot locate the confirmation email, please contact us directly at yarrows.narkanda@gmail.com or call us at 9736000040, and we will be happy to assist you in reissuing the confirmation.
Delivery Method:
- All booking vouchers and confirmation emails are delivered electronically to the email address provided at the time of booking.
- It is essential to provide a valid email address during the booking process to ensure the successful delivery of your booking voucher and confirmation email.
Printing and Presentation:
- Guests are encouraged to print a copy of their booking voucher or confirmation email for their records and to present it during check-in at Yarrows: A boutique stay.
- While a printed copy is recommended for convenience, guests may also present the booking details electronically on their mobile device if preferred.
Further Assistance:
- If you encounter any issues with receiving or accessing your booking voucher or confirmation email, please do not hesitate to contact us. We are here to assist you and ensure a smooth booking experience.

For any inquiries or assistance regarding booking vouchers, confirmation emails, or any other aspect of your reservation, please reach out to us at yarrows.narkanda@gmail.com or call us at 9736000040.

Thank you for choosing Yarrows: A boutique stay. We look forward to welcoming you!